Frequently Asked Questions


  1. What happens during the first session? The first session is usually devoted to 'information gathering' where I will try to learn as much as I can about you and what brought you in to seek therapy. During this time, I will also try to get to know you so that I can see how we work together. Sometimes, I may decide that another therapist would be a better match for you, either because they have more training in a certain area, or because my style may not be well suited to you. If this is the case, I will let you know up front and offer resources that I think could be helpful. Or if you feel that we are not a good match I encourage you to let me know; I will not be offended. Part of this process is figuring out what kind of therapist is right for you.

  2. Do you accept my insurance? I currently accept Cigna. For all other insurances, I can provide you with documentation that is needed to get reimbursed using out-of-network benefits once payment has been made at the time of your session. Many companies will reimburse between 60% to 80% of the cost of sessions. I advise you to check with your insurance company prior to getting started. Click on Fees & Insurance for more detailed information.

  3. Do you have a sliding scale for fees? Yes, I offer a limited number of sliding scale fees for people who are uninsured and have limited resources. This is determined on a case by case basis. Contact me to find out more.

  4. How long are sessions? And how frequent? Sessions are 45 minutes long, typically once per week. Depending on individual circumstance, sessions can sometimes start twice per week or start once per week and move to twice per week in order to tackle a specific issue. It depends on the individual.

  5. What happens if I need to cancel? As with most practices, I ask that you cancel at least 24-hours in advance. If a session is canceled less than 24-hours, you will be charged the full session fee. I understand however, that people get sick or have emergencies from time to time. If this happens, I can make an exception on a case by case basis. For more information on my policies regarding attendance and cancellations, take a look at policies.

  6. Can I contact you in between sessions? If you need to contact me outside of our session time, please give me a call and leave a voice message. Although I may not be able to get back to you right away, I will try to return your call within 24 hours. I also offer phone sessions when people are out of town, are sick or need additional support. However, face to face sessions are highly preferable to phone sessions. If there is a true emergency, please call 911 or go to your nearest emergency room.

  7. What about texting? Texting your therapist is considered a form of telehealth communication, and therefore is subject to the rules and regulations under HIPAA. Please be aware that texting is not a secure form of communication and that your privacy can be easily compromised. For this reason, I ask that patients refrain from discussing anything private or clinical in nature through text.

  8. What about social media? Because of the importance of confidentiality and minimizing confusion about the counseling relationship, I do not accept friend requests on any social media site, such as LinkedIn, Facebook, Instagram, etc. This is so that I can maintain your privacy and keep clear boundaries around our counseling relationship. If you have any questions about this, I encourage you to bring this up in session with me and we can talk about it.

  9. Do you offer on-line video counseling? Yes I am available for online/video counseling sessions. Contact me for further details.

  10. What happens when I don't need to come anymore? We will work together in sessions to figure out what is a good time for your treatment to end. Sessions should come to an end once your goals have been reached, if you feel you no longer need treatment, or if it is no longer beneficial to you. I will not end our time together without first discussing it with you. That said, endings are hard so I will make every effort to make it as smooth a transition as possible; and as with everything else, we'll talk about it in session. I can also provide referrals for other qualified therapists should you wish to terminate with me for any reason.

  11. How can I verify your (or any therapist) credentials? To verify my (or any other NY based therapist) credentials, go to: and select 'Licensed Mental Health Counselor' under the profession drop down menu. Then, enter "Tropper Sabrina" in the Licensee box and click on my license #: 007956 once it populates. There you can find whether the license is current or in good standing.

  12. Other questions not listed here? Contact me! I try to respond to all on-line inquiries within 24 hours.